What we collect
We collect only what you type into an enquiry form, plus the page the form was submitted from. The fields are:
- Your name
- Email address or WhatsApp / phone number
- The product, product type or project you are asking about
- Quantity
- Your message
- An artwork or reference file, when you attach one
- The page the enquiry was sent from
We do not ask for an account, a password or a payment card, and we do not collect information about you from other sources.
Why we keep it
Your enquiry is used to answer you: to review your artwork and requirements, to quote and to sample, to plan production if you order, and to serve you again on a repeat order without starting from zero. Every submission is stored as an enquiry record in this website and sent to us as an email notification.
Artwork and project information
Your artwork, your project information and your end-customer relationships are treated as confidential. They are used to make your product and for nothing else, and they are not published on this site.
Who can see it
Your enquiry is available to the LOVECOLOUR staff handling it, and to the service providers that run this website and its email. We do not sell or rent your information, and we do not add you to a marketing list you did not ask for.
What you can ask us to do
Write to us and ask us to show you the enquiry information we hold about you, to correct it, or to delete it once the request or the order it belongs to is closed. We will confirm what we did.
Newsletter and tracking
This website has no newsletter sign-up, no advertising pixels and no visitor profiling. The only third-party request a page makes is the web font stylesheet that sets our typography, which your browser fetches from the font provider.